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Frequently Asked Questions

What are the products made of?

The products are 3D printed from rigid plastic. They are lightweight, do not stick to clay and can be used for many years.

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Which clays can the products be used with?

They can be used with all workable clays, such as stoneware, porcelain, grogged clay, terracotta and polymer clay.

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How should the products be cleaned?

Cleaning with lukewarm water and a soft brush and then drying is sufficient. Due to their plastic structure, they should not be exposed to hot water, dishwashers or direct heat.

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When are orders shipped and how much does shipping cost?

Orders are shipped with DHL within 1–3 business days. Shipping costs are borne by the buyer; the amount is shown at checkout.

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Are returns possible?

For unused products, the right of withdrawal can be exercised within 14 days of delivery. Custom-made products are excluded from returns. Details can be found on the Shipping and Returns page.

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Can custom patterns be ordered?

Yes. Once a logo, signature or motif is sent via WhatsApp (+90 555 346 96 47), a preview is prepared.

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Can studios place bulk orders?

Yes. Special prices are offered for bulk orders from studios, schools and courses. Requests can be submitted via the Contact page.

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