Shipping and delivery

Orders are shipped with DHL within 1–3 business days after payment confirmation; the tracking number is sent by e-mail. Shipping costs are borne by the buyer and are shown in the order summary at checkout. Production time for custom products is communicated separately.

​

Right of withdrawal and returns

In accordance with the Turkish Distance Contracts Regulation, the buyer may exercise the right of withdrawal within 14 days of receiving the product without giving any reason. To request a return, the order number must be sent to eydentasarim@gmail.com or via WhatsApp (+90 555 346 96 47). The product must be unused and undamaged. Refunds are made within 14 days at the latest after the returned product reaches us.

​

Custom-made products (made with a custom logo, motif or size) are excluded from the right of withdrawal.

​

Damaged or defective products

In case of shipping damage or a manufacturing defect, the product is replaced free of charge if reported with photos within 3 days of delivery.